Many riders do not feel valued by the Lodi Grape Line because of the lack of a cohesive digital resource and overly complex user experience. If available, they would choose an alternative form of transportation if affordable and easy to navigate.
How might the Grape Line improve its rider's experience by centralizing all information in a single resource and reducing the systems complex rules and procedures?
Many riders do not feel valued by the Lodi Grape Line because of the lack of a cohesive digital resource and overly complex user experience. If available, they would choose an alternative form of transportation if affordable and easy to navigate.
Basic layouts on paper with multiple design iterations.
Wireframes are laid out in Figma with basic shapes using sketches as a guide.
Added additional design elements in grayscale.
Added visual design elements, including images, colors, and effects.
Two potential users provided feedback on the design and layout throughout the design process. Their feedback provided new ideas for design iterations, resulting in a more straightforward user experience and an improved user interface.
Planning tools to preview routes, estimated travel time, walking requirements, and forecast of bus capacity.
Multiple options to schedule and edit Dial-a-Ride trips.
Real-time bus tracking to see when the next bus arrives at your station.
Ticket purchasing, tracking, and display for bus and dial-a-ride service.